In the fast-paced world of business, establishing a strong connection with your customers goes beyond just selling products or services. Learning how to build customer rapport is essential for fostering trust, loyalty, and repeat business. It's the art of creating a meaningful and lasting relationship with...
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In the world of sales and marketing, identifying buying signals is crucial to success. These signals provide valuable insights into a potential customer's purchase intent, allowing businesses to tailor their approach and increase conversion rates. This article aims to explore the concept of buying signals, their importance,...
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In today's competitive business landscape, traditional sales methods are becoming less effective. Customers are more informed and have higher expectations than ever before. To meet these challenges, a new approach to sales known as the Challenger Sale has emerged. This revolutionary methodology empowers salespeople to provide...
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In the world of sales, effective communication plays a vital role in persuading potential customers and closing deals. While there are numerous factors that contribute to successful sales, one often overlooked aspect is sales tonality. Sales tonality refers to the way a salesperson delivers their message,...
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What is a sales process, and why is it important? Whether you're selling products or services, having an effective sales process in place is crucial for driving revenue and achieving business growth. In this article, we will delve into the concept of a sales process, its importance,...
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Sales methodologies play a crucial role in the success of any business (which you'll learn about in this Spiced Sales Methodology guide). They provide a structured approach to selling products or services, ensuring that sales teams are equipped with the necessary skills and strategies to convert...
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Sales Methodology plays a crucial role in the success of any sales team. It provides a structured framework and set of strategies that guide the sales process, from prospecting to closing deals. In this article, we will explore the concept of sales methodology, popular methodologies in use...
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Sales mapping plays a crucial role in helping businesses optimize their sales strategy, improve performance, and drive revenue growth. By visualizing and analysing sales data in a geographical context, companies can gain valuable insights and make informed decisions to maximize their sales efforts. In this article, we...
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In today's competitive business landscape, sales play a crucial role in the success of any company. Whether you're selling products or services, mastering the art of sales is essential to driving revenue and growth. This article explores the key elements that contribute to sales success,...
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Are you struggling to break the ice with your prospects? Do you find yourself tongue-tied or nervous during sales calls or meetings? Worry not, as these sales icebreakers, numerous techniques and strategies will help you effectively break the ice and create a positive first impression. In...
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Negotiation (and it's stages) is a critical skill for any business owner. Whether you're trying to close a deal with a supplier, negotiate a contract with a client, or persuade investors to fund your business, negotiation is an essential part of the process. However, negotiating can be...
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As a sales professional or business owner, you've likely heard the term "prospect" thrown around quite a bit. But what exactly is its meaning, and why is it so important in the world of sales? In this article, we'll dive deep into the meaning behind the...
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Sales professionals are constantly seeking ways to build rapport and establish connections with their clients. One effective technique that has gained popularity is mirroring. Mirroring involves subtly imitating or mimicking the behaviour, body language, and communication style of the person you are interacting with. In this article,...
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In this article, we’ll detail our end to end sales process that works perfectly for Sales Professionals and Business Owners in service based and consultative industries. Learning, implementing and following a sales process / sales system is one of the most important things you can learn...
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In this article, we’ll detail the 8 steps of the personal selling process that works perfectly for Sales Professionals and Business Owners in service based and consultative industries. Learning, implementing and following a sales process is one of the most important things you can learn in...
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In this article, we’ll detail the eight-step sales journey that works perfectly for Sales Professionals and Business Owners in service based and consultative industries. Learning, implementing and following a sales process or sales journey is one of the most important things you can learn in sales. A...
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One of the most important early stages of the sales process, is identifying as to whether you have a qualified prospect. The reason why it’s so important to identify a qualified prospect, is because by doing so correctly you’ll save a ton of time, energy, and...
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In this guide, you’ll learn the steps of our sales process model that works absolute wonders for our Students and Sales Professionals all around the world. Learning and following a sales process model would have to be the most important thing you’ll ever learn in sales,...
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In this article, we’ll detail the relationship sales process that works perfectly for Sales Professionals and Business Owners in service based and consulting industries. Learning, implementing and following a sales process is one of the most important things you can learn in sales. A sales process will...
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The sales discovery process is one of the most important parts of the sales process framework, because it can be the difference between starting a new relationship with a client or revisiting the process for a new potential client. But what is a sales discovery process? And...
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In this article, we’ll detail the solution selling sales process that works perfectly for Sales Professionals and Business Owners in service based and consulting industries. Learning, implementing and following a sales process is one of the most important things you can learn in sales. A sales process...
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In this guide, you’ll learn the inside sales process that has worked absolute wonders for our Students and Sales Professionals all around the world. Learning and following a sales process would have to be the most important thing you’ll ever learn in sales, because it’ll deliver...
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In this article, we’ll explore something called the MEDDPICC sales methodology (MEDDPICC sales process); including how it works, and how it can benefit your sales conversations to close more sales. The MEDDPICC sales methodology has been popular since the 1990’s; and still works well if you...
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In this guide, you’ll learn the steps of our successful sales process that works absolute wonders for our Students and Sales Professionals all around the world. Learning and following a sales process would have to be the most important thing you’ll ever learn in sales, because...
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In this article, we’ll detail the proven sales process steps that works perfectly for Sales Professionals and Business Owners in service based and consultative industries. Learning, implementing and following a sales process is one of the most important things you can learn in sales. A sales process...
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In this article, we’ll explore something called the MEDDIC sales process; including how it works, and how it can benefit your sales conversations to close more sales. The MEDDIC sales process has been popular since the 1990’s; and still works well if you use it in...
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In this article, we’ll detail the 10 step sales process / selling process that works perfectly for Sales Professionals and Business Owners in service based and consultative industries. Learning, implementing and following a sales process is one of the most important things you can learn in...
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In this article, we’ll detail our eight steps of the real estate sales process, which works for Realtors or Real Estate Professionals who’d like to use a more consultative sales process. Learning, implementing and following a sales process is one of the most important things you...
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A salesman is a very popular career choice, because it can potentially be a very lucrative and financially rewarding career. Based on your positioning, knowledge and experience, you can literally get paid to give advice – and who wouldn’t want to do that! So; how to be...
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In this guide, you’ll learn our exact sales process approach that works absolute wonders for our Students, Sales Professionals and Business Owners all around the world. Learning and following a sales process would have to be the most important thing you’ll ever learn in sales, because...
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Qualifying a buyer is one of the most important tasks of the sales process. The reason qualifying a buyer is so crucial in sales, is because by doing so correctly you’ll save a ton of time, energy, and potentially money. In this guide, you’ll learn the importance...
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In this guide, you’ll learn our recommended sales process for startups that works absolute wonders for our Business Owner Students and Sales Professionals all around the world. Learning and following a sales process would have to be the most important thing you’ll ever learn in sales,...
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In this guide, you’ll learn the exact sales process map that works absolute wonders for our Students, Sales Professionals and Business Owners all around the world. Learning and following a sales process would have to be the most important thing you’ll ever learn in sales, because...
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In this article, we’ll explore 8 x recommended real estate sales advice tips to help you sell more homes, consistently. Selling real estate when done correctly, can be an excellent and lucrative career. The contacts you make and the people you serve can potentially help you for...
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In this guide, you’ll learn the 5 step sales process that has worked absolute wonders for our Students and Sales Professionals all around the world. Learning and following a sales process would have to be the most important thing you’ll ever learn in sales, because it’ll...
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In this article, we’ll detail the sales pipeline stages that works perfectly for Sales Professionals and Business Owners in service based and consultative industries. Learning, implementing and following a sales process is one of the most important things you can learn in sales. A sales pipeline will...
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One of the defining factors that can dramatically increase your closing rate when speaking to your potential clients, is your sales IQ. So – what does having a good sales IQ mean? And what can you do to boost your sales IQ? Read on to learn more about...
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Something we teach Sales Professionals and Business Owners that make their sales conversations a lot more successful, is an intent statement – also known as a pre-frame. An intent statement is a game changer. It positions you as a trusted advisor, builds trust, gets you the information...
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In this article, we’ll detail exactly how to be successful at sales, by following an eight step sales process. Learning, implementing and following a sales process is one of the most important things you can learn in sales. A sales process will give you consistency and will...
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Selling real estate the correct way, can make the difference between remaining a mediocre Real Estate Agent or Realtor, and reaching the top 5% of your industry. The contacts you make and the people you serve can potentially help you for many years to come; not...
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In this guide, you’ll learn the exact sales process flowchart steps that works absolute wonders for our Students, Sales Professionals and Business Owners all around the world. Learning and following a sales process would have to be the most important thing you’ll ever learn in sales,...
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Using what vs how during your sales conversations, is a perfect example of how certain words and nuances could make a big difference. In this article, we’ll explore the difference between what vs how; and how the small word difference between the two could impact your...
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The elevator pitch is something widely taught in sales; you’re encouraged to have it down pat, with the promise of closing sales easier. However, in reality – that’s not the case. In fact, the elevator pitch is actually hurting your sales efforts. In this article, we’ll look at...
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No matter whether you’re selling life insurance, indemnity insurance even house insurance – these insurance sales tips will help you win more clients. Selling insurance doesn’t have to be difficult. After you read these insurance sales tips, ensure you implement them and watch your sales become a...
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Is sales as a profession worth it? Will it give you fulfilment, job security, or the income that you’re wanting or need? The answer to that question, is that it very much depends. Ultimately, it comes down to intent. Why do you want to pursue sales as a profession? Is...
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In this guide, you’ll learn the exact sales process template that works absolute wonders for our Students, Sales Professionals and Business Owners all around the world. Learning and following a sales process would have to be the most important thing you’ll ever learn in sales, because...
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Selling financial services can sometimes feel a bit harder than selling other product types. Generally, when selling financial services, you’re selling the invisible; an intangible outcome products and results that’ll benefit them financially. Compared to that of a physical product – people can see, hear or feel...
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If you’re selling complex products or services, the chances are high that you’ll be regularly involved in the technical sale. The question to ask however, is if you keep the conversation technical – can it impact your closing rate? In this article, we’ll explore why focusing on...
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In this article, you’ll learn 10 effective ways to increase sales on a consistent basis. These tips work best for Sales Professionals and Business Owners who sell by using consultative methods; meaning you’ll speak with your ideal clients face to face or on the phone, before...
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In today’s day and age, selling with integrity can make the difference between positioning yourself as just another salesperson; or positioning you as a trusted advisor. Depending on whom you speak with – the sales industry has a bit of a bad reputation. From slogans like ‘always...
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In this guide, you’ll learn the step by step framework and training to improve your face to face sales. This process and training has worked absolute wonders for our Students and Sales Professionals all around the world; within varying industries. Learning and following a sales process would...
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Depending on your business model, your sales cycle will differ depending on the type of products or services that you sell. However, industry and geography aside; is there a better sales cycle model to follow than the traditional model? We believe so. In this article, we’ll discuss: What...
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Knowing how to consistently close a deal is one of the most important things to learn in sales. Without consistent sales; it’s difficult to plan and forecast, because you’ll constantly be in feast and famine mode. The way in which we teach how to close a deal,...
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If you’re in sales, you’ll eventually come across a gridlock situation – this is where negotiation tactics can play a hand and create a win, win situation. Using negotiation tactics can help you get to your ideal outcome, and also help your client walk away from...
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Selling strategically is a smarter way to sell, because when done correctly – it’ll single you out from your competition in a good way. In this article, you’ll learn what selling strategically means, as well as our five tips to help you close more sales and...
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The sales pitch is a crucial part of the sales process, and one that you need to get right! Making a mistake while delivering your sales pitch can mean the difference between closing the sale – and breaking rapport and starting all over again. In this article,...
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In this article, you’ll learn 8 x tips for selling more effectively, so that you can close more consistently and effectively. These tips for selling are centred around consultative selling. This means that you’ll take a question based, and solution approach rather than purely presenting an option...
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So, you want to be a high ticket closer? High ticket closing is becoming very popular in the world of sales, and for good reason. Being a high ticket closer can have some pretty awesome benefits. In this article, we’ll explore what a high ticket closer is, the...
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Learning how to shorten the buying decision; also known as how to hack sales, is an important concept to learn if you want to win more clients. In this article, you’ll learn the recipe and framework required if you wish to hack sales and streamline your...
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Qualifying sales leads is one of the most important tasks of the sales process. The reason qualifying sales leads is so crucial in sales, is because by doing so correctly you’ll save a ton of time, energy, and potentially money. In this guide, you’ll learn the importance...
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If you’re selling B2B – also known as business to business; something that’ll be foundational to your success in your industry, is enacting a complex sales process. But what exactly is a complex sales process? And what steps should it include? In this article, you’ll learn what a...
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Investing in Realtor School and becoming a Realtor / Real Estate Professional can be an excellent career move for many. Not only is it very lucrative – but for many Realtors, you’ll have the flexibility of working different hours, and meeting a variety of people and...
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In this article, we’ll detail the 8 step sales process that works perfectly for Sales Professionals and Business Owners in service based and consultative industries. Learning, implementing and following a sales process is one of the most important things you can learn in sales. A sales process...
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In this guide, you’ll learn the 7 step sales process that has worked absolute wonders for our Students and Sales Professionals all around the world. Learning and following a sales process would have to be the most important thing you’ll ever learn in sales, because it’ll...
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If you’re selling B2B – also known as business to business; something that’ll be foundational to your success in your industry, is the presence of your B2B sales process. But what exactly is a B2B sales process? And what steps should it include? In this article, you’ll learn...
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In this article, we’ll share five good sales techniques we encourage you to use regularly, so you can close sales more effectively, and in a non-pushy manner. The reason we’ve called these good sales techniques, is because they can give you excellent results with very little...
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Solution selling is a commonly used phrase in the world of sales; but what is it, and how does it work? Solution selling when done correctly can be an excellent approach and compliment your sales process, however it only works well when practiced correctly. In this article,...
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The sales discovery call is one of the most important parts of the sales process, because it can be the difference between starting a new relationship with a client or revisiting the process for a new potential client. But what is a discovery call? And what should...
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In this article, we’ll explore ten actionable steps that'll teach you how to improve your sales. Prior to going into and learning the content – we do have to stress an important point. If you want to improve your sales – more important than just learning the...
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One of the best ways to improve your sales conversions, is by implementing a sales strategy based on question based selling. Question based selling is highly effective, because instead of assuming what your potential client may be interested in; you can ask questions and get the...
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High ticket closing is a popular niche within sales that many Sales Professionals are moving towards, because when done correctly – it can be very profitable. But what is high ticket closing; and what is the step by step system needed to make your high ticket...
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Engineer to sales; no matter what new role you may be taking up in the sales world, this can be a bit of a career change. However, if you put in the hard work that got you to become an Engineer in the first place, continue...
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Finding your potential clients pain points is a crucial part of the sales process, because if you can’t find what they are; it’ll be a lot harder to close the sale. Many Sales Professionals and Business Owners go about their sales conversations the wrong way. They generally...
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Making a great first impression in your sales conversations is key, and in this article, we’ll look at ten questions to ask a potential client to help you with this. Although there are various questions to ask a potential client; we’ll be looking at it with...
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One of the most influential and persuasive skill sets you can learn, is the art of how to sell anything in your face to face sales conversations. By learning how to sell anything; you’ll never have a problem generating an income again – as long as...
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Value based selling (AKA value selling) is an important mindset and approach if you’re involved in consultative selling, because it can be the difference between positioning yourself as a specialist or looking like another commodity. Many people go into their sales conversations with the wrong approach. They...
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Sales probing questions are a crucial part of the sales process and can be the difference winning the sale, or getting another “I need to think about it” objection. There are various kinds of sales probing questions; from learning how they buy, to handling sales objections...
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Selling luxury real estate when done correctly, can be an excellent and lucrative career. The contacts you make and the people you serve can potentially help you for many years to come; not to mention, may have some terrific referrals for you too. So how do you...
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BANT is a common acronym in the world of sales and is a great methodology and framework to qualify your potential clients. In this article we’ll look at where BANT originated, what it stands for, as well as break down each part of BANT for you...
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Sell me this pen is a line made famous by the movie The Wolf of Wall Street. In the movie, Belfort (played by Leonardo DiCaprio) leans in and asks someone to sell me this pen. When the person starts presenting, he gives them a look as...
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Spin Selling is something you may have come across from time to time, as it is a famously known acronym in the world of sales. But what is Spin Selling; what are the steps, and is it still useful in sales today? In this article, we’ll explore: ...
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Hunter vs farmer: chances are that you’ve heard this sales analogy before, but what does it really mean? And which one of the two is the best strategy to increase your leads, sales, and overall profit? In this article, we’ll look at what the hunter vs farmer...
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Strategy selling, also known as strategic selling; is the step by step system you put together to serve more qualified clients and win more sales. There should be numerous parts to focus on when strategy selling; from your overall arching sales and marketing plans, your prospecting...
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Questions are an excellent way to win sales – because when asked correctly, they achieve three distinct outcomes for you. First of all – they identify if the potential client is qualified or not for your offer. By qualified, I mean can they afford your offer, fit...
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Building value in sales conversations you have with your potential clients is a must if you want to successfully close more prospects. But how do you build value and a need for your products or services? In this article, we’ll look at why you should be building...
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A common issue many Sales Professionals face when conducting their sales interviews and question sessions, are that they don’t follow a process that gives them consistency. Add into the mix that many have been taught to use outdated scripts; and you potentially have a recipe for...
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NEAT Selling ™ is a step by step sales process and guiding principle, created by the Harris Consulting Group and Sales Hacker. In this article, we’ll look at what NEAT Selling ™ stands for, whether it works or not, and the difference between NEAT Selling ™...
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Building sales relationships and rapport is an absolutely crucial part of the sales process, because it can be the difference between winning the sale, or going back to the drawing board and starting the prospecting journey all over again. Zig Ziglar famously said, “If people like...
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If you’re a new Sales Manager; or perhaps someone wanting a little more insight into effectively managing Sales Professionals, then you’ve come to the right place. In this article we’ll look effectively managing Sales Professionals, in an easy to understand manner. There are plenty of tips...
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Online sales training is a new and effective way to up-skill your staff (or yourself) in the most up to date sales principles. Although in person sales training is also very valuable; online sales training comes with its own set of benefits that is making it...
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Sales scripts are a popular topic in weekly training sessions, sales training programs, and of course in various sales and marketing books. But do sales scripts actually work? And more importantly – have new consultative ways of selling killed off the premise of using exact sales scripts...
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The difference between general Salespeople and Sales Professionals that seem to excel in sales; no matter what they’re selling – is their ability to follow the best practices for sales. As the famous saying goes, “How you do anything, is how you do everything”. This demonstrates that...
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One of the common objections Sales Professionals and Business Owners regularly face, is the comment “Your price is too high” – also known as the price objection. In this article, we’ll look at where the price objection comes from, when you should start talking about price...
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Social selling is a trendy word you’ve most probably heard on social media, books and podcasts, or maybe even around the water cooler. But what is social selling? And is it just another buzzword; or is it here to stay around for the long haul? In this article,...
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Trust in the process, or trust the process is a common quote that you may have heard or read. But what does it mean exactly? And by learning what it means; how can you unpack it in a way to affect and help you in your business,...
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If you’ve been cold calling long enough, one of the common objections you’re most likely to hear is the send me some information objection. In this article, we’ll dissect why people say this objection in the first place, and secondly how you can handle it in...
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No matter what industry you’re in or how long you’ve been in sales; we all go through sales slumps from time to time. The fact that you’re reading this article is a good sign, because it demonstrates that you either want to better your sales performance,...
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Cold calling can be an effective way to get in touch with your ideal clients, because it allows you to cut through all the noise and get in direct contact with the potential decision maker. Cold calling does have a bit of a bad reputation; but...
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You may have an awesome product or service; but without knowing how to it get in front of the right potential audience – you’re not going to have much success. An effective way in crafting how to do this, is putting together something called a marketing...
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Although many Salespeople focus on learning the latest closing techniques; the most important part of your sales process by far is the art of asking the right sales discovery questions. Sales discovery questions open dialogue with your prospect to discover pain, their biggest desires; and help...
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Your sales targeting (also known as account targeting sales strategy), is one of the more important parts of your marketing and sales efforts. The reason it’s so important is because it’s crucial to get your product in service in front of the right prospects and potential...
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High ticket sales have always been a popular choice for seasoned Sales Professionals, because of the earning potential. More importantly, high ticket sales open gateways of potential that aren’t necessarily always available when selling lower priced, commodity type products. In this article, we’re going to look...
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There are generally two question types; close ended, and open ended questions. This article is in relation to asking questions during your sales conversations and sales process. To learn more about what kind of questions you should be using, continue reading on below. What Are Close Ended Questions? Close...
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Referrals are a great way to get leads for your business, product or service; that's why in this guide, you'll learn how to get referrals in a non pushy, yet effective way. The reason why referrals are great, is because one of the hardest things to...
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One of the most important parts of the sales process, is getting agreement from your potential clients during your sales conversation; or sales process. A way that you can effectively do this, is by using something called assumptive close questions. In this article, we’re going to look...
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We’ve trained Students all around the world; and many of them come from businesses that are selling insurance. This ranges from public liability insurance, home or business insurance, life insurance and much more. What we’ve found is by implementing these useful tips, you’ll be able to sell...
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Whether you’re a business selling directly to customers, or perhaps even other businesses; the chances are high that you’re going to need to speak to them on the phone. Speaking and selling effectively over the phone is crucial if you want to win more clients and...
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You’ve probably heard the age old saying – “People do business with people they trust, know and like”. I believe that not only does this still ring true in today’s world, but it does today even more-so. How To Build Rapport In Sales So how do you...
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If you’re a Real Estate Agent, Realtor, or Real Estate Broker, then you’ve come to the right place. In this article, we’re going to share with you the step guide on how to increase sales in real estate. We’ve broken this guide down into two phases;...
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At times, sales can be a daunting activity. You may be lacking in getting leads, or perhaps you’re speaking with people- but you’re just not getting their business. When you’re asking ‘Why am I not closing sales?”, it can be for a number of reasons. We’re going...
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Closing questions are a widely searched topic within the world of sales. As you read various articles, you’ll find that there is quite a variance of styles that people use and teach. In this article, we’ll be covering the five types of closing questions to use...
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Having the right sales mindset is crucial for sales and business success. The reason being is your mindset lays the foundation in which you build your knowledge, skills, and experience. With the wrong mindset, you can do all the training in the world, but you may...
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If you’re new to sales, you may be struggling with the idea about how to sell in person. Meeting new people every day – from different backgrounds and different personalities may seem daunting. In this guide, we’re going to show you a step by step process...
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A common question Sales Professionals and Business Owners have, is what is consultative selling; and should it be something I use as my sales process? First of all, let’s dive a little deeper with an example. What is Consultative Selling – and should you be using it? Picture...
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Sales prospecting methods can be confusing for Sales Professionals and Business Owners. However, whether you’re in B2B or B2C, sales prospecting should be a part of your daily activities. One of the reasons why Sales Professionals don’t do it daily, is because they either don’t know the...
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If you’re a Sales Professional or Business Owner, you’re going to come across sales objections from time to time. Knowing how to handle sales objections is important, because it allows you use a step-by-step process to understand, empathise, and defuse the objection. However what we’re going to...
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One of the most powerful tools you can have in your sales toolkit, is the ability to ask open ended sales questions. Most Sales Professionals and Business Owners have a flawed sales process; they start by building a little bit of rapport, and then go into...
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As a Sales Trainer, the number one question I am asked is how to close more sales. Just like the diet pill extravaganza that we see on infomercials, people have been lead to believe that there is a quick fix to close the deal. Sorry to break...
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Over the years, I’ve trained thousands of Sales Professionals and Business Owners, and I often find the same thing missing in their sales approach - they're missing a sales process / selling process. They usually ‘wing it’, and aren't follow a step by step structure. By sales...
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A common question Sales Professionals and Business Owners may ask themselves is how do you get motivated for sales? It may seem like an easy to ask question, but if you’re not getting the results you desire consistently – day in and day out, it can...
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An Account Manager can be a tough job at the best of times - especially if you want to increase your sales. With so many different responsibilities, it’s important to know where to focus the majority of your time to ensure you stay effective, and...
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If you regularly read sales blogs, watch sales videos or perhaps have undertaken sales training and courses, a famous learning you would have come across is selling features and benefits. Usually – Sales Professionals will meet with a potential client, and then present their product or...
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One of the common objections Sales Professionals and Business Owners come across is the “Let me think about it” objection. If you’re unsure of the let me think about it rebuttal, this objection like a deer looking into the headlights – can stop you dead...
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Your sales process may slightly differ depending on what you’re selling; this could be by product, price of what you’re selling, and of course – your type of preferred client and your target market. Although we have our own unique sales process called The 5% Sales...
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Imagine for a second that you’re the Captain of your ship. You have people that rely on you – all aboard. You know where you need to get to, however you don’t have a map. Perhaps you may even be blindfolded. Now if you were a passenger – would...
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One of the more common questions I am asked by my Students is sales objection handling. Ranging from money, to ‘needing to think about it’, there are all kinds of objections you’ll come across when having conversations with your potential clients. Below I’ve outlined a simple process...
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When speaking with prospective clients, good questions can have powerful results. Good questions open up your potential client’s mind to what will happen if their problem is solved, why they need to take action towards solving their problems, and of course understanding why your product or...
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